Shipping Policy

The products purchased shall be delivered to the address specified by the Customer in the Order within 2-5 working days of acceptance of the Order by Sicap srl, at the cost specifically indicated on the Website prior to submission of the Order. The shipping costs and delivery times for deliveries outside the Italian territory may vary.

For deliveries to countries outside the European Union, customs duties and import charges may apply and are the responsibility of the recipient. Customers are advised to check in advance any applicable costs or import restrictions with their local customs authorities.

Delivery times are provided as estimates only. Any delays or split shipments do not entitle the Customer to refuse delivery or claim compensation.

Upon delivery, the Customer is required to verify that:

• the number of packages matches the information stated in the delivery document;

• the packaging is intact and not damaged, wet, or altered.

Any damage or irregularities must be reported immediately upon delivery by noting them on the carrier’s delivery receipt.

Finally, any issues relating to the integrity, completeness, or conformity of the products must be reported within 7 days of delivery to the following email address: customercare@lesilla.com