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Returns & Refunds
If the Customer is a consumer (i.e. a person buying products for any purposes not referring to his/her professional activities, or does not provide any personal VAT number to Sicap srl upon purchasing the products), the rights indicated by the art. 64 of the Italian Code of Consumption are applicable within the limits set by the legislation, therefore the right to terminate the purchase contract for any reason, with no further explanation or penalty, according to the following procedures.
The termination right is applied by sending a registered letter with advice of receipt within 14 (fourteen) working days after products are received:
E-MAIL - email@example.com
FORM - To login and go to your own orders. Make a request on the specific purchase
Consumers are not entitled to apply this termination right for products made to measure or clearly customized, or due to their nature cannot be sent back, or risk deteriorating quickly.
The termination communication shall specify the intention to withdraw from purchase, and the product or products for which the termination right is applied, with the corresponding commercial note in attachment.
It is only possible to request a refund (exchange is not possible). If the customer wishes to try on a different size from the one purchased, he/she will have to place another order In the case the termination is exercised through written communication, products shall be returned within 14 (fourteen) working days from the date they are received, with the new shipment of products to the following address:
Via San Crispino, 37
63821 Porto Sant’ Elpidio (FM)
Free shipment returning costs for the following Countries: Italy
Costs are charged to the Customers that come from all Countries excluded from the previous list.
CONDITIONS OF TERMINATION RIGHT
- the right is applied to single products purchased as a whole;
- purchased products shall not be damaged, and they must be returned in their original and complete - package in all its parts (including the actual package and accessory documentation);
- shipment is under full Customer’s responsibility.
If the termination right has been properly applied, Sicap will refund the amount already paid to the Customer, within 14 (fourteen) days after purchased goods have been received.
The amount refunded will be net of the delivery costs of the products.
The prices and promotional offers applied are those valid at the time of purchase.
In the case of a subsequent purchase of an exactly identical item in the same size, following a new and more advantageous promotion, Le Silla will not accept the return of the article with the higher price and will reimburse the amount paid for the item with the lower price, even if the period allowed for making a return request has not yet elapsed.